Program policies
Policy
The terms that govern payment, evidence, refunds and the guarantee. Please read this page before paying an issuance fee in advance.
Payment and the 60-day evidence window
Review is free
Submitting an application and the verification review cost nothing. The issuance fee is $29.99 for a PDF certificate and $49.99 for a printed and mailed certificate, shipping and handling included.
When the fee is paid
The fee is due when a certificate is issued. You may also pay it in advance — when you apply, or any time after applying — including before your evidence is ready. Paying in advance does not change the review or the issuance standard.
How to pay
ACH bank transfer, Zelle and Venmo are accepted at the same price. The payee is COA Denver Inc. Exact payee instructions are provided by email when you pay; no bank details or payment handles are published on this website. Never enter bank, Zelle or Venmo details into the application form.
Evidence required
A certificate can be issued only when both evidence items are on file and verified: (1) the itemized customer receipt showing the company name, property address, service date, services performed and amount paid, and (2) a link to the full, unedited inspection video identifying the same property address.
The 60-day evidence deadline
If you pay before your evidence is complete, your evidence is due within 60 days of the date your payment is received. You can submit evidence on the Submit evidence page or by replying to our email. The deadline is counted from the payment date, not the application date. You may also cancel within the same 60 days for a full refund — see Refunds below.
Quick Pay — start with payment
Quick Pay lets you start with just the essentials — name, email, property address and certificate format — and pay the fee right away. The full application details and the evidence are then due within 60 days of payment, under the same deadline and refund rules on this page: cancel within 60 days of payment for a full refund; if the full application is not completed within 60 days of payment, the fee is not refundable.
Issuance gate still applies
Payment — whenever made — never guarantees issuance. The property address must be confirmable from both the receipt and the video, the property must be residential, and the line must meet the program pass standard.
Refunds
Cancel within 60 days — full refund, easily
You may cancel at any time within 60 days of payment and receive a full refund. Just email [email protected] with your application ID — that is all it takes. Refunds are returned to the original payment method.
No evidence within 60 days — no refund
If the evidence is not provided within 60 days of payment and the application was not cancelled, the fee is not refundable and the application is closed. This applies even if part of the evidence was provided. Submitting evidence — or cancelling — within the window is the applicant's responsibility.
Evidence on time, certificate declined — fee refunded
If complete evidence is provided within the window but the certificate cannot be issued after review — for example the line does not pass, the address cannot be confirmed from the evidence, or the property is not eligible — the fee is refunded in full to the original payment method.
Certificate issued — fee earned
Once a certificate is issued, the fee is earned and is not refundable.
Nothing paid — nothing to refund
Applications that were never paid carry no charge. An incomplete unpaid application stays pending and can be completed at no additional review cost.
Guarantee terms
Coverage
If a problem arising from the certified work occurs in the certified main sewer line within 12 months of the date of service, it is repaired at no cost to the owner — parts and labor included.
Who handles a claim?
Claims go first to the performing company, which has first responsibility for its own work. Scope Certificate manages the claim for the owner and backstops the guarantee if the company fails to perform.
Coverage period
Twelve months after the date of service — not the application, closing or issuance date. Transferring the certificate to a buyer does not restart the period.
Covered line
The main sewer line from the home's access point to the city main connection, as inspected and certified.
Important limits
Responsibility is limited to problems arising from the work performed and the condition certified. No responsibility is assumed for problems not caused by that work.
Not covered
Interior branch lines, floor drains, the city-owned main, portions not visible to the camera, conditions outside the pipe, later work by others, misuse or foreign objects introduced after certification, and unrelated ground movement or natural events are outside the certification.
Not insurance or a future promise
A certificate states the line's observed condition on the date of service. It is not an insurance policy and cannot promise that a sewer line will never change or need future service.
Program terms
Residential only
Single-family homes, townhomes, condominiums and 1–4 unit residential properties. Commercial properties are not certified at this time.
Sole issuer
Scope Certificate is the sole issuer of its certificates. A certificate is valid only if its number and property address verify through the verification lookup on this site.
False submissions
Certificates obtained with false, altered or mismatched evidence may be revoked, and the applicant or company may be barred from the program.
Pending applications
Pending is not a rejection. Incomplete applications remain open; the missing items can be supplied by email resubmission or the Submit evidence page. No additional review fee is charged. For fees already paid, the 60-day evidence deadline above governs.
Records retention
Applications, receipts, video links and certificate records are retained for 24 months.
Contact
Questions about these policies: [email protected].